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Terms and Conditions
Terms and Conditions for Nirvana Home
Effective Date: 15/07/2024
Welcome to Nirvana Home! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Terms
1.1. These terms and conditions govern your use of our website, products, and services.
1.2. By using our website, you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
1.3. We reserve the right to amend these terms and conditions at any time. Your continued use of the website following any changes constitutes your acceptance of the new terms.
2. Eligibility
2.1. You must be at least 18 years old to use our website and services.
2.2. By using our website, you represent and warrant that you have the legal capacity to enter into a binding agreement.
3. Account Registration
3.1. To access certain features of our website, you may need to register for an account.
3.2. You are responsible for maintaining the confidentiality of your account information, including your password.
3.3. You agree to accept responsibility for all activities that occur under your account.
4. Orders and Payment
4.1. All orders placed through our website are subject to acceptance and availability.
4.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.
4.3. Prices for our products are subject to change without notice.
4.4. Payments must be made at the time of order placement using the available payment methods.
5. Shipping and Delivery
5.1. We offer shipping within India and worldwide as per our Shipping Policy.
5.2. Delivery times are estimates and may vary due to factors beyond our control.
5.3. We are not responsible for any delays or damages during shipping.
6. Returns and Refunds
6.1. We accept returns of unused products within 3 days of delivery as per our Return Policy.
6.2. Refunds will be processed within 7 banking working days after the returned product reaches our warehouse.
7. Intellectual Property
7.1. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Nirvana Home or its licensors and is protected by intellectual property laws.
7.2. You may not reproduce, distribute, or create derivative works of any content on our website without our prior written consent.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, Nirvana Home shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products.
8.2. Our total liability to you for any direct damages shall not exceed the amount paid by you for the product that gave rise to the claim.
9. Governing Law
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of India.
9.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
10. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Nirvana Home
Hyderabad, Telangana, India
Email: shopnirvanahome@gmail.com
Phone: +91 8143889370
By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
FAQ
Shipping & Orders
We aim to ship all orders within 2 days within Hyderabad. Orders outside Hyderabad typically arrive within 5 days. If you have any questions, please email us at info@nirvanahome.shop, and we will be happy to help.
To add/remove products, update your shipping address, or cancel your order, please email info@nirvanahome.shop. Please note: once a tracking number has been assigned, we are unable to make changes.
Any order over ₹2,500 within India qualifies for free shipping.
Candle Care
The First Burn: Always light your candle on a flat, fireproof surface. The first time you light it, let it burn until the melted wax pool reaches the edge of the glass. This prevents tunneling and ensures a clean burn every time.
Burn Smart: Do not burn for more than 3–4 hours at a time. Wait until the wax fully solidifies before relighting to preserve the fragrance quality.
Trim Your Wicks: Keep the wick trimmed to 1/4" before every light to avoid soot and ensure a steady flame.
Know When to Quit: When only 1/2" of wax remains, it is time to retire the candle.
Damages & Custom Branding
If your order arrives damaged, we will gladly send a replacement or offer a refund. Please email info@nirvanahome.shop with your order details and photographs of the damage so we can process your request immediately.
Yes! We love creating custom scents and private label products for corporate partners and special events. Please email us at info@nirvanahome.shop for order minimums and pricing. Please be as specific as possible regarding your requirements.
Timing depends on the project scope, but the minimum lead time is typically 1 week. For all private label inquiries, please reach out to us at info@nirvanahome.shop.